ECON Problem

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2 weeks 4 days ago - 2 weeks 4 days ago #17031 by SPA118
ECON Problem was created by SPA118
Good Morning All,

I've encountered a problem on the ECON page with an airport that doesn't exist.  I've signed up for ECON flight 610254.  It is departing KYTS and arriving in KMSP.  I'm assuming it's meant to be KTYS instead?  Also, if I fly 610254 from KTYS instead of KYTS, I believe I won't get the ECON credit for that flight because its not departing from the correct airport?

Please help!


Eric M. Eder, SPA118
Miami Hub Manager
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Last edit: 2 weeks 4 days ago by SPA118.

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2 weeks 4 days ago #17033 by jer029
Replied by jer029 on topic ECON Problem
Yikes Eric,

You're probably right.  I pulled those from the MSP regular schedule so it's possible that there's an error on that one too.  Unfortunately yes...you basically signed up for a $5000 penalty because it was impossible for you complete and impossible for you to cancel.  I'll have to go in and manually remove your penalty - and fix the flight error.  I'll let you know when I get to it, but likely not until tomorrow.

Thanks for letting me know of this,

John

John Rogers
Webmaster

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2 weeks 3 days ago #17036 by jer029
Replied by jer029 on topic ECON Problem
Hello Eric,

Hopefully I've corrected the problem now (correcting the airport ICAO in both the Econ and MSP hubs where the error was duplicated and removing the unfortunate and undeserved penalty from your company's account).   

Again,  thank you for brining this to my attention.

John

John Rogers
Webmaster

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2 weeks 2 days ago #17037 by SPA118
Replied by SPA118 on topic ECON Problem
Thank you sir!

Eric M. Eder, SPA118
Miami Hub Manager
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